Returns
- Eligibility: Your item can be returned if it is unused, in its original condition, and still in the original packaging.
- Time Frame: You have 30 days from the date you received the item to send it back.
- Proof of Purchase: Make sure to include your receipt or proof of purchase with your return.
- Damage Report: Ensure the returns or damage report is accurate, complete, clear, timely, supported by picture of evidence, concise, and compliant with procedures.
Refunds:
- Inspection: Once we get your item, we'll check it and let you know we've received it. After inspecting it, we'll inform you about your refund status. With 25% restocking charges unless the product is defective.
- Approval: If your return qualifies, we'll start the refund process to your original payment method. The time it takes for the credit to appear in your account depends on your card issuer.
- Non-refundable Items: Custom-built items and final sale items cannot be refunded.
Exchanges: If your item is defective or damaged, you can request a replacement of the same item or replacement parts. Contact us at Sale1_bethel@yahoo.com T.EXT. 226 for help with this process.
Shipping:
- Return Shipping: You are responsible for covering the shipping costs when returning your item unless defective products. Please note that these costs are non-refundable.
- Shipping Costs: If you opt for a refund, the cost of return shipping will be deducted from your refund amount.
Contact Us
If you have any questions regarding our refund, please reach out to us at:
- Email: Sale1_bethel@yahoo.com
- Phone:
- 1-905-477-6155 ext 226
- 1-877-499-0997 ext 226
