Warranty

Warranty


Bethel Int. warrants all its products to be free from malfunction, subject to certain conditions and exclusions, for the following time periods from the date the product was purchased.
Indoor Fixtures: 1 Year
Outdoor Aluminum Fixtures: 3 Years (see notes below).
LED Modules: 3 Years
Bulbs: Bulbs are not included except LED integrated lights 
In all cases, Bethel  must be notified before any warranty action will be approved. For the purposes of this warranty, Bethel Int.  differentiates between items that are received damaged or defective and items that malfunction. Items that are received damaged or defective must be reported within 10 days of receipt. Please see Damage & Defective Policy for further details.

Items that malfunction after installation and use has begun must be reported within the above time frame. Bethel reserves the right to ask for proof of purchase. All warranties only apply to the original purchaser and original installation of products. This warranty is not transferable. This warranty only applies when all components have been supplied by Bethel Int. Substituting another manufacturer’s product and/or components will render the warranty completely void. All bulbs that are supplied with fixtures are not warranted.
The following costs, expenses, and damages are not covered by the provisions of this limited warranty:

  1. Labor costs including, but not limited to, such costs as the removal and reinstallation of product,
  2. Shipping and freight expenses required to return product to Z-Lite.

Rectification will be one of the following at Bethel ’s discretion:

  • Provide parts to fix reported problem
  • Return of problem fixture for repair and return
  • Replacement of fixture
The provisions of this warranty do not apply to Products:
  1. a) Used in commercial applications
  2. b) Used for purposes for which they were not designed or intended
  3. c) Which have been subjected to alteration, abuse, misuse, negligence, or accident
  4. d) Which have been improperly stored, installed, maintained, or operated
  5. e) Which have been used in violation of written instructions provided by Bethel 
  6. f) Which have been subjected to improper temperature, humidity or other environmental
  7. conditions
  8. g) Based on Bethel Int’s examination, do not conform to the warranty requirements
  9. h) Scratches, abrasions or deterioration due to the use of paints, solvents, chemicals, or abrasive
  10. cleaning techniques
  11. i) Affected by acts of God / Severe or uncontrollable weather
  12. j) Purchased from an unauthorized reseller
The above warranties also do not apply if:
  • The original bill of sale, delivery date, or product number cannot be verified.
  • The claim falls within our Damage & Defective Policy.
  • The product is not in the possession of the original purchaser.

Outdoor Fixture Exclusions:

Finishes for fixtures installed outdoors are subject to change due to prolonged exposure to sunlight, pollutants, and other environmental conditions. Thus, any claim for fading, discoloration, or patina of a finish on an outdoor fixture are not applicable to the above warranty.

The environment within 25 miles of a sea coast can be extremely corrosive. Even with the appropriate maintenance, products installed in this environment will typically deteriorate more than products installed in a less severe environment. Thus, any claim for finish failures or for corrosion of other components due to coastal environment conditions are not applicable to the above warranty.

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